I will ask again in another few months, as usual. If anyone has figured out how to get this product to work with Mac computers, please let me know. I'm not even asking for patching or scripting or anything that's advertised, just to show that the computers are online and working! Thankfully we also have Control that we can monitor the machines but still. Addigy is too expensive for the very small amount of Macs we support and I would rather have this $2,000/month product that we already pay for just work. Select Continue and follow the prompts in the setup wizard. Type your username and password to allow Finder in removing the Trend Micro Antivirus extension. Check the box with I have copied my serial number, then click Uninstall. Double-click UninstallTool.app to run the file. Note: If you get an 'unidentified developer' error, try opening the file by holding Control + clicking the file > Open. Uninstall Tool Double-click UninstallTool.zip to extract the Uninstall Tool. Type your username and password to allow Finder in removing the Trend Micro Antivirus. Double-click UninstallTool.zip to extract the Uninstall Tool. ![]() pkg file from your Mac's Downloads folder. Click the button below to download the Uninstall Tool: Uninstall Tool. At this point, we've just kind of accepted that Connectwise Automate does not work with Mac OSX and that our Mac clients will always show as offline and we will never know what's going on with those machines. Download and run the license removal tool. ![]() We uninstall, reinstall, and then it stops checking in again in a few days (sometimes hours). ![]() Computers don't check in, heartbeat is always months old. New account but still my quarterly post asking for advice on how to get the Automate agent to work on our Mac clients.
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